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COVID-19: Message From Our CEO
Fred Helou
Mar 19, 2020

Vagaro’s Financial Relief - COVID-19 Crisis

As the coronavirus crisis continues, many of our small businesses are reeling from the short-term effects on business, and they are anxious about the potential for long-term impact. Yesterday we made an announcement that offered help in this difficult situation, which was appreciated by many, but perhaps we fell short of expectations for some of you. We have always taken pride in the fact that our company caters to businesses of all sizes and I founded this company to build powerful tools at reasonable pricing. I do not intend to forget our roots during this crisis.

I have had the honor of getting to know many of you personally over the years and I have had the privilege of helping your business thrive by designing software solutions guided by your insights and suggestions. Some of you have been loyal to Vagaro for over ten years and now we are here to support you.

It is unclear how long the COVID-19 Pandemic will last, but our intention is to consistently support you throughout the duration of this crisis.

Starting today and for as long as it takes, we will be providing every Vagaro business with the following help each month:

Monthly Discount: $25 Off Subscription

50,000 Email Marketing Messages: FREE

1,000 Text Marketing Messages: FREE

Online Shopping Cart: FREE

These relief measures will enable booth renters and sole proprietors to use Vagaro and the power of all its marketing features for free.

To enable your clients to pitch in and help your business, we have also placed a prominent banner on Vagaro.com. The banner encourages visitors to support businesses affected by COVID-19 by buying gift certificates, memberships, packages or products. Your loyal customers can simply click on the button Find Businesses to Support to search and buy from you online. We have seen an increase of 15% in online shopping. Please do take advantage of that.

Going forward, the entire Vagaro team will be focused completely on developing new features to help you stay connected to customers, some of which will be released in two weeks.

‍

Stay safe,

Fred Helou

Founder & CEO - Vagaro, Inc.

Support Local Businesses Affected by COVID-19
A Letter From the CEO
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Automatically notify your clients with reminders.


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Track customer information and give rewards.

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Design & send automated email and text campaigns.


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20+ million customers searching for businesses like yours.


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Create, manage and market your online store.


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Live streaming classes and consultations from anywhere.

Invoices

Get paid from anywhere with online invoices.


Inventory

Track products, send purchase orders, and sell online.


Memberships

Create recurring memberships with autopay.


Payroll

Create custom commission tiers & pay employees via direct deposit.


Rent & Fees

Schedule recurring rent and fees, and deduct commission from rent.

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Streamline your clients' booking experience with many ways to schedule appointments or classes. Get booked through Vagaro.com, the Vagaro app, Yelp, Facebook, a widget on your own website, or your custom Vagaro website.
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Online Appointment Settings

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Set the lead time required for online appointments, giving you time to make yourself available.
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Set the appointment search interval at 15, 20, 30 minutes, etc.
and set the order in which service providers are listed.
•
Regulate whether a customer can cancel or reschedule online. Enter a cancellation policy to protect yourself from no-shows.
•
Require clients to provide credit card information for all or just specific appointments.
•
Automatically accept all online appointments or require requests for appointments based on your desired criteria, like new customers or customers with no-shows.

Charge No-Show & Cancellation Fees

Protect your business from lost revenue by charging no-show and cancellation fees when a client does not give enough notice before their appointment. Automate the process by enabling the Capture Credit Card feature to require that clients add a card when booking.

Add Customers to the Waitlist

Customers can be added to a waitlist when your schedule is fully booked. If a customer cancels, you can manually select a customer from the waitlist or we'll automatically notify your waitlist customers of the availability.

Mobile Business

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Vagaro automatically adds travel time to the client's location.
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A travel surcharge for your mobile services can be automatically added to your service pricing.
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Get directions to your next appointment right from Vagaro via your computer, tablet or mobile device.

Deposits

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Collect deposits at the time of booking for services & classes.
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Require deposits for bookings that exceed a specified dollar amount.
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Customize settings for new customers, old customers, outcall clients, and customers with no-shows.
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Minimize no-shows and late cancellations by requiring a deposit at the time of booking online.

Apple Maps

Expand your reach and get booked easily when customers search your business on Apple Maps with the "Schedule" button.

Instagram

Use your Instagram business page to get bookings. Set up your Instagram Book Button and watch the appointments roll in!

Facebook

Your clients can easily book right from your business's Facebook page. Clients can view services, pricing, and business information synced from your Vagaro account.

Website Widget & WordPress Plugin

Get booked directly from your current website with an easy-to-use Vagaro Widget. Simply add our WordPress plugin or our widget to Squarespace, Wix and many other website builders. Both the widget and plugin allow you to sell products, gift certificates, and get reviews.

Employee Booking Widget

Have multiple independent professionals? Vagaro lets each person create personalized widgets—from themed colors to a direct link to their services, classes, products & more. Easily add the widget to your Instagram or personal website for direct access to booking, and even collect commission.

Yelp

The largest site for reviews is also a great spot to book appointments. Let your glowing reviews do the heavy lifting for you and watch your calendar fill up! After the customer clicks "Book Now" they can choose the service they want right in Yelp.

Vagaro App & Website

With over 5 million registered users, your business will be listed for everyone to see when searching in your area. Our mobile app for clients makes it easy to book appointments right from their mobile device at any time. Vagaro will not allow anyone to advertise to your customers—we're just here to bring you a lot of new ones.

Vagaro Custom Website

You don't have a website? No problem! Use our intuitive website builder to pick from a library of templates. Or, have one of our talented in-house designers create one for you.

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